What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
Your Data is Everything — Protect it With Digital Sovereignty Standards
Digital sovereignty is the answer to anchoring your data in the AI boom.
3 Tips to Prepare Your Data for the AI Era
Unlock your data to take full advantage of AI with these expert tips.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
Can AI Put an End to Big Data’s Boulevard of Broken Dreams?
Big data came with big promises left largely unfulfilled. But advancements in AI and AI-era data platforms may be the key to finally unlocking its value.
What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
Your LLM Gets Its Data From Where??
Off-the-shelf LLMs pull in data from all over the internet. That can be a good thing, except when it’s not.
The Hottest 3 Letters in Generative AI Right Now Are Not LLM
How to take generative AI prompts to the next level with retrieval augmented generation, or RAG.
Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Whether expanding AI initiatives or testing out new capabilities, the retailers we talked to are shoring up their CRM and data initiatives first.