How To Build Customer Trust in Luxury Retail
WatchBox, an online platform for buying, selling, trading, and marveling over pre-owned luxury watches like Rolex and Patek Philipe, shares how they develop consumer confidence and authenticity in an online vertical plagued by fakes.
Meet the Women Redefining Leadership
Hear from C-suite leaders promoting positive change and equality in the workforce.
The Gender Pay Gap Can Close in 5 Years – C-Suite Leaders Show Us How
Executive women from Deloitte, FedEx, The Female Quotient, and Salesforce tell us how they got there, how business needs to change for broader inclusivity, and how more women can join their ranks.
Vaccine Efficacy and Misinformation in the Black Community
Epidemiologist, physician, and antiracism activist Dr. Camara Jones shares why the COVID vaccine is 95% effective, and what’s needed to keep distribution equitable and the community informed.
How New York Life’s Retail Annuities Team Is Rethinking Call Center Metrics
How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.
Two-thirds of Cognizant’s Employees in India and Philippines Received Bonuses When COVID Hit; Here’s What Their EVP Was Thinking
Anil Cheriyan, EVP of strategy and technology, explains how investment in talent is paramount in a time of crisis.
Consumers Are Spending on Home, and This Appliance Maker Is Focused on More Than Dishwashers and Dryers
Fisher & Paykel retail household appliances around the globe. Their focus has always been on customers and team.
‘Return To Normal’ Business Plans Must Include Vaccine Advocacy, Education, and Access
Vaccine hesitancy threatens to slow a return to normal life. Business leaders have a key role to play in blunting misinformation, becoming advocates, facilitators, and educators.
5 Sales Strategies To Carry Your Small Business Through the Pandemic and Beyond
Customers need to consider where resources go, so make sure every dollar spent with you is justified.
How Online Mattress Delivery Became a $400 Million Business
Digital mattress retailer Casper has a research lab to focus on ergonomics, sleep technology – and help customers love the brand.