We sat down with Salesforce’s Director of IT for Product Management, Harini Woopalanchi, for an inside look at how internal teams at Salesforce securely build, test, and deploy AI agents.
Want to see how we became an agentic enterprise, with real-world results from Agentforce? Here’s what you need to know — and where you need to be.
The AI agent’s role on Salesforce.com has expanded in scope and value. Here are the biggest wins so far, and improvements to come.
To learn how much effort Agentforce saves you, we studied sellers, their tasks and workflows, and where it makes the most sense to use agents.
We built Data 360 to get a unified view of the customer journey, and now it powers our apps, flows, and agents. Here’s what we learned along the way.
As Salesforce uses Agentforce, our designers are learning key ways to improve consistency and usability. Apply these best practices.
We implemented Data 360 to deliver a clearer picture of the customer journey. Here's how it's paying off — and how it's powering our AI agents.
Discover how we used high-quality data and smart guardrails to set up our AI Agent to be a game-changer for customer service.
Salesforce Cosmos, our new Lightning user interface design, is modern and improves the navigation, speed to task, and approachability for diverse users.
