How Our Support Agents Use Case Swarming With Slack To Solve Cases Fast
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
How Your Customer Service Teams Can Use Slack to Solve Issues Faster
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
Celebrating 20 Years of Dreamforce: 5 Reasons to Join Dream Quest 2022!
Dreamforce ’22 is bringing together the global Salesforce community. To celebrate, learn new skills and explore the latest innovations with Salesforce Dream Quest 2022.
Can You Work Without Meetings? Salesforce Tried for Another Week
For the third time, we encouraged employees to cancel all meetings for a full week. We're learning more with each "async week."
From 4 Days to 4 Minutes—How Vonage Uses Automation to Respond Faster
One of the world’s largest communications companies is adapting to how people interact across the globe. Learn how data and automation help drive its decisions.
How You Can Use Salesforce and Slack to Power a New Way of Working
Create a modern way to work across digital sales, service, marketing, and commerce. And find new and creative ways to reach your customers where they’re at.
What’s the State of Work Today? Key Takeaways From Our Research
To understand the true state of work, you have to understand the people doing the work. The Slack State of Work study draws on 17,000 knowledge workers.
This Book Can Help You Transform the Way People Work and Unlock Their Potential
Unlock the power of flexible work with this practical “how-to” guide from the leaders of Future Forum and Slack. Brian Elliott and Helen Kupp also contributed to the authoring of this book.
Salesforce CRM: Everything You Need to Know
What is customer relationship management, and what can it do for you? Here's everything you need to know.
RBC Wealth Management Wows New Clients With Onboarding in 24 Minutes
The company knew it had to give its teams the insights and tools they needed, so it consolidated 26 systems into one. Here's what it learned.