Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
B2B commerce professionals are undergoing a reinvention — to focus more on digital customer engagement and service along with sales. Against this backdrop, let's look back at 2019 and forward to 2020.
Dan Helfrich discusses what business leaders can do to leverage new technologies to help their employees become valued members of the workforce of the future.
Competition for great talent is at a fever pitch. Here's one benefit that small businesses can offer to attract and retain a dedicated and loyal workforce.
Change can be hard. Here's how to build key cultural characteristics that are essential for transformation success.
In this month’s Leading Edge webcast, Salesforce Chief Philanthropy Officer Ebony Beckwith interviews two CSR executives and one behavioral science expert from companies whose employees drive their philanthropic efforts.
Learn more about what predictive analytics is, how it works, and how it can help your business succeed.
Eight leadership qualities and real-life leaders who embody those traits. Learn which characteristics define good leaders.
What does customer engagement really mean for modern businesses? A new global study from Salesforce Research reveals some surprising answers.
