Whether you’re starting your career or looking to take things to the next level, knowing how best to lead can help you get ahead. Poshmark CEO Manish Chandra shares his advice.
After winning gold at the Olympic Winter Games PyeongChang 2018 and bronze in 2022, cross country skier Jessie Diggins wants to help save winter sports.
It takes empathy to understand how to best meet your customers’ needs. That’s why cultivating an engaged team of employees with diverse cultural and experiential backgrounds is critical for business growth.
Customer experience is the key to success for financial services organizations.
Salesforce Certified Instructors let you in on all the songs, mnemonic devices, and analogies that help your learning journey and turn you into a certified Salesforce pro.
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
It’s not just about the sale. Small and midsize businesses (SMBs) can reap benefits when sales teams show care and compassion for customers.
Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
