Blog
How Leaders Can Help Their Employees Succeed in the Remote Workplace
Follow these five tips that managers and supervisors can use to help employees succeed in the remote workplace.
Amanda's latest articles
Blog
Do You Have a Customer Service Management Strategy?
Find the customer service strategy that’s right for your business, evaluate its key points, and pay attention to how the quality of your customer service impacts your sales.
Blog
Marketing Funnels and Customer Journey Maps: Two Buzzwords You Need to Know
Marketing funnels and customer journeys are similar ideas, and some people new to the business may think the terms are interchangeable. However, they actually mean different things.
Blog
13 Tweets That Will Help You Be a Better Businessperson
Here are 13 of the best recent business-related tweets. As well as some information on tracking down and connecting with industry leaders on social media.
Blog
How to Provide 24/7 Customer Service Without Hiring More Reps
From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company.
