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Kathleen Garvin

Kathleen's latest articles

Your Most Important Customer Service Rep is Your CEO
Blog

Your Most Important Customer Service Rep is Your CEO

Stop me if you’ve heard this one before: “It starts at the top.” It's a cliché because it’s true. Company culture, values, mindset, you name it — in a traditional, hierarchical organization, you can tell what a business prioritizes based on the actions of its CEO. And this includes the importance a
7 Lessons Marketers Can Take from the Movies
Blog

7 Lessons Marketers Can Take from the Movies

Marketing and movies are both meant to be stimulating and interesting. In order to succeed, you have to mind your budget, keep your audience intrigued, and do creative work worthy of attention. Take these lessons from the movie industry to help you create campaigns that are certifiable hits.

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