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7 Key Phrases Your Customer Service Vocabulary Must Contain

7 Key Phrases Your Customer Service Vocabulary Must Contain

"Now calm down, young lady. It's not my job to handle that. To be honest with you, you're wrong." Those two sentences are chock-full of phrases that spell doom for any company that wants to excel in customer service, according the experts. They are culled from a recent blog post on Forbes that tried to hone in on the worst things people working in call centres or other channels can say to clients coming to them with a problem.

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