Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.
We can’t control the ongoing situation, but we can control how we respond to it, and how we can continue to support small businesses.
Our employees have created a free AppExchange app to help with business continuity. The Salesforce Labs Crisis Response app gives customers a central hub to manage crisis situations. Learn more.
In this unprecedented time, get ways to quickly pivot your retail experiences to digital — and see how brands are tackling traffic challenges head-on.
In February, Salesforce turned its World Tour Sydney conference into a virtual event in just 10 days. Here’s what we learned, along with tips for how you can do the same for your company.
Here are tips for keeping customer relationships strong when you can't meet in person.
Whether it’s a global issue like COVID-19 or a local emergency, businesses must have a crisis communication plan in place for their customers. Here's what you need to include.
Find new ways to not only reimagine how to work, but put in place tools and practices that keep everyone working together, wherever they might be. Here are some things we're doing.
