Attract more prospects, close more deals, and strengthen customer relationships by uniting sales, service, marketing, commerce, and IT on one integrated platform.
Learn how customer relationship management software helps all your teams work together to put customers at the center of every interaction.
Follow these steps to set your team up for a successful CRM implementation.
No credit card required. No software to install. Get preconfigured reports, dashboards, and guided content.
Empower employees to deliver more personalized experiences with a holistic view of every interaction across sales, service, marketing, commerce, and more.
Increase productivity and grow revenue with AI capabilities grounded in your data. Build and customize autonomous AI Agents to support employees and customers. Take action faster on tasks like generating lead follow-up plans, creating more engaging marketing campaigns, and closing cases faster.
With a a full view of your business data, employees have the context they need to make the most of every interaction. Service reps can identify sales opportunities, merchants can resolve service issues, and marketers can upsell dynamically.
Get CRM solutions built on 25 years of experience, best practices, and industry-specific needs for healthcare, retail, high tech, the public sector, and many more.
Drive productivity and personalization with predictive, generative, and conversational AI that works across your entire CRM.
Accelerate growth and boost productivity with built-in AI — from lead management to forecasting to closing deals.
Transform service to improve customer experiences and engagement with streamlined processes, automation, and service operations.
Win customers. Engage efficiently. Grow revenue. Build long-lasting relationships by infusing AI into your marketing.
Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with native AI and automation.
Businesses in every industry grow faster with Salesforce. Get started today with Starter Suite, the CRM for small business.
Salesforce is the #1 AI CRM and a trusted platform built to meet the needs of complex organizations. You can scale endlessly on a single, integrated platform.
Try Salesforce CRM free for 30 days. No credit card required. Nothing to install.
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Yes. Salesforce CRM offers AI-powered, cloud-based customer relationship management (CRM) software that makes it easier for companies to build customer relationships, be more productive, and increase efficiency. This helps businesses of all sizes and in all industries conect with customers and prospects at scale.
Salesforce CRM brings together all your data onto one integrated platform that unites your sales, service, marketing, commerce, and IT teams with a single, shared view of your customer.
Yes. Salesforce is an online CRM, also known as a cloud-based CRM. It is a Software as a Service (SaaS) platform, which delivers applications over the internet. As a cloud-based CRM system, all platform hosting and maintenence is performed by Salesforce, eliminating many of the costs and responsibilities involved in maintaining CRM infrastructure and security management.
There are a variety of Salesforce CRM pricing options, which you can see on the Salesforce product pricing page.
Salesforce is built to be a scalable and customizable CRM, so that it can meet the needs of businesses across all sizes, stages, and industries. Salesforce provides enterprise CRM options, as well as CRM for small businesses and CRM for startups.
Salesforce was built to be easy-to-use by all employees across your entire organization. Salesforce has an intuitive interface, which lets you interact with Salesforce CRM through conversational AI, the way you would speak to a colleague. With Trailhead, Salesforce's free online learning platform, anyone can learn in-demand skills, earn resume-worthy credentials, gain CRM certification, and connect to new career opportunities.
There are many CRM features that benefit businesses. Some of them include contact management, collaboration tools like Slack, automation, analytics and reporting, AI (Artificial Intelligence), customization, integration, cloud-based mobile accessibility, flexibility, and the ability to scale as you grow.
CRM benefits companies in many different ways. Some of them include more productive sales teams, a single view of the customer, actionable analytics and data dashboards, customer-centric automation, proactive customer service interactions, simplified collaboration, increased productivity with artificial intelligence (AI), integration with your existing business apps, access to your information from anywhere, scalability for growth, and security you can trust.
Read about Salesforce CRM customer stories here. Salesforce is used by companies of every size, stage, and industry around the world, providing many CRM examples by successful businesses across sales, service, marketing, commerce, IT, and more.
Salesforce is a sales CRM that helps teams sell faster, smarter, and more efficiently. Sales Cloud is part of the #1 AI CRM, which empowers sellers, sales leaders, sales operations — and even partners — with data from any source and built-in trusted AI. With Salesforce, sales organizations can engage buyers, improve productivity, close deals faster, and grow revenue with sales software on the most complete platform for sales.
In addition to sales, Salesforce also offers CRM for Marketing (Marketing Cloud), CRM for Service (Service Cloud), CRM for Commerce (Commerce Cloud), CRM for Data (Data Cloud), and more. Salesforce CRM and apps provide one single source of truth with the most up-to-date customer information, helping strengthen the customer relationship at every point of the the customer lifecycle.
Sales Cloud is just one part of Salesforce CRM, which is built to be used by teams across your business, including Service Cloud, Marketing Cloud, Commerce Cloud, Salesforce Platform for IT, Data Cloud, and more. Salesforce brings your teams together with a consolidated view of customer data, empowering you to nurture relationships with your clients and leads.
CRM apps like Marketing Cloud helps businesses manage and optimize marketing efforts with current and potential customers. It enables businesses to create, automate, and personalize marketing campaigns using email, social media, mobile messaging, advertising, and web channels. Marketing CRM, together with marketing AI, utilizes your customer data to create personalized communications aimed at growing lasting customer relationships to boost customer retention and revenue. Combined with CRM for sales, service, commerce, data, and IT, CRM marketing gives you access to unified customer profiles, rapid audience segmentation, content creation, campaign management, analytics, and customer journey mapping.
Yes. Salesforce is built for CRM integration, making sure that your business is able to share data across internal and external applications. Salesforce's MuleSoft is a unified platform that provides businesses with the essential building blocks for connected experiences, products, and services.
With Salesforce CRM, you can integrate all of your data, systems, or AI models, and automate any task or process to transform your business and drive real value. AppExchange is a robust SaaS marketplace, where Salesforce partners build custom apps that can be used with your Salesforce CRM.
