FFF’s employees work with thousands of accounts, so the ability to work on the road is essential if they want to maximize face time with customers. With the Salesforce1 Mobile App, FFF’s employees can quickly access detailed information — including activity history, invoices, open orders, and more — through their mobile devices.
“Our reps don’t need to try to piece together customer and order information to place orders from their phones.” With the Salesforce1 Mobile App, they can easily access customer information while on-site, and click to place orders. Employees can also receive alerts when new customers place orders or existing customers forget to place their regular ones. And everyone can view custom dashboards and reports from their phones.
Smith customized the Salesforce1 Mobile App to meet FFF’s unique needs in just days, and now he can add new functionality in seconds. “With the Salesforce Platform, everyone at our company can work faster for customers,” he says. “The Salesforce1 Mobile App is changing the way we do business.”