Explore Data 360 resources.

This demo explores what unstructured data is, how Data 360 processes and unlocks insights from unstructured data and how Data 360 brings these insights directly to Agentforce.

In this video series, you'll learn how Data 360's Zero Copy Partner Network unlocks and shares federated data seamlessly across your Sales, Service, Marketing and Analytics teams. Empower your organisation with a 360° view of each customer in real-time.

Learn how to bring unstructured data, like PDFs and technical documentation, to Agentforce to make it more contextually aware.

Learn how Data 360 powers triggered actions, audience suppression and CSAT measurement and can help you to deliver proactive service to retain and grow loyal customers.

Learn how Data 360 can help with campaign planning, audience building and advertising activation. Enabling you to acquire more customers like your best customers, without increasing budget.

Learn how Data 360 can power embedded insights, next best action recommendations and generative AI for personalising emails - empowering sales teams to close deals faster.

Learn how Data 360 enables advertising insights, waterfall segmentation and real-time personalisation - helping you increase conversion rates through personalised shopping experiences.

We built the ultimate toolkit to launch your Data + AI Project with Data 360, featuring all of our best templates, checklists, and pitch decks in one comprehensive guide.

Learn about best practices for powering with unstructured data and long free-text fields on structured objects.

Discover how Data 360 unifies data to power AI-driven customer experiences and learn more about Salesforce's strategic partnership with AWS, allowing zero copy to any AWS data service.

Discover 5 ways to turn untapped unstructured data into business value with Data 360.

See how to bring data together, unify that data into unified profiles and then act on that data across Salesforce and externally with Data 360. This guide is for all roles involved in the implementation of Data 360.

This page is your all-in-one resource to answer any question you have on Salesforce Data 360. Learn how to integrate and analyse data from various sources, craft detailed customer profiles and create targeted audience segments that drive engagement and growth.

Test Data 360 without a lengthy proof-of-concept. Follow the Connect, Transform, Action framework to ingest external data, unify customer profiles, and automate workflows through step-by-step instructions.

Real-Time Ingestion empowers AI agents with instant, comprehensive customer insights to enable faster, more accurate, personalised service.

Learn how to deliver personalised experiences in real time, no matter how or where a customer interacts with the brand.

Real-time data activation is the process of turning data into action in real time. Whether it's improving customer experiences, boosting marketing efforts or making informed decisions, discover how real-time data activation moves organisations from reactive to proactive strategies.

Businesses can now unlock insights from previously inaccessible unstructured data and take action across all channels and touchpoints, including sales, service, marketing, commerce, analytics and other applications.

Learn why Salesforce was recently named a Leader in the Gartner® Magic Quadrant™ for Customer Data Platform (CDP).

With Hyperforce, Data 360 enables businesses to scale resources cost-effectively, ensure data is protected with advanced security measures, manage complex datasets with ease and much more.