Sales and Service Cloud Pricing
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Professional
Professional
Enterprise
Enterprise
(billed annually)
Unlimited
Unlimited
Starter
Professional
Enterprise
Unlimited
Starter
Starter
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customizable Sales Process
Opportunity Management
Mass e-mail
Campaign Management
Service Console App(s)
Case management
Web and email case capture
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-only)
Knowledge (Read-Write)
Social Customer Service
Phone
Limited Functionality Chat (Live Agent)
Help Center
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Salesforce Mobile App
Full Offline Mobile Functionality
Customizable Reports and Dashboards
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
Customizable profiles and page layouts
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Google Apps integration
Email integration with Outlook
Professional
Professional
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customizable Sales Process
1 custom app per org Sales Console App
Sales Orders
Products and price books
Opportunity Management
Collaborative Forecasting
Mass e-mail
Campaign Management
Lead registration
1 custom app per org Service Console App(s)
Case management
Web and email case capture
Case Milestone Tracker
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-only)
Additional $75 USD/user/month Knowledge (Read-Write)
Social Customer Service
Service contracts and entitlements
Computer Telephony Integration (CTI)
Orders management
Asset management and product tracking
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Person Accounts
Salesforce Mobile App
Full Offline Mobile Functionality
Customizable Reports and Dashboards
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
2 profiles per org Customizable profiles and page layouts
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Lightning Platform
2 roles per org Roles and Permissions
3 types per object Record Types (Per Object)
Available for purchase Developer Pro Sandbox
Developer Sandbox
Unlimited custom applications
Google Apps integration
Email integration with Outlook
Lightning Sync
Additional $25 USD/user/month Web Services API
Enterprise
Enterprise
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customizable Sales Process
Sales Teams
Calendar All
Sales Console App
Sales Orders
Products and price books
Opportunity Management
Opportunity Splits
Enterprise territory management
Collaborative Forecasting
Mass e-mail
Campaign Management
Lead registration
Service Console App(s)
Case management
Web and email case capture
Case Milestone Tracker
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-only)
Additional $75 USD/user/month Knowledge (Read-Write)
Social Customer Service
Service contracts and entitlements
Computer Telephony Integration (CTI)
Orders management
Asset management and product tracking
Work order management
Additional $75 USD/user/month Chat (Live Agent)
Help Center
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Person Accounts
Salesforce Mobile App
Full Offline Mobile Functionality
Customizable Reports and Dashboards
Advanced reporting features
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
Customizable profiles and page layouts
Unlimited Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Lightning Platform
Roles and Permissions
Record Types (Per Object)
Available for purchase Developer Pro Sandbox
Developer Sandbox
Unlimited custom applications
Workflow and Approval
1 partial sandbox included per org Partial Sandbox
Available for purchase Full Sandbox
Salesforce Identity
Google Apps integration
Email integration with Outlook
Lightning Sync
Web Services API
Unlimited
Unlimited
(billed annually)
Lead assignment and routing
Duplicate blocking
Web-to-lead capture
Customizable Sales Process
Sales Teams
Calendar All
Sales Console App
Sales Orders
Products and price books
Opportunity Management
Opportunity Splits
Enterprise territory management
Collaborative Forecasting
Mass e-mail
Campaign Management
Lead registration
Service Console App(s)
Case management
Web and email case capture
Case Milestone Tracker
Case escalation rules and queues
Case auto-assignment
Case email auto-response
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-only)
Knowledge (Read-Write)
Social Customer Service
Service contracts and entitlements
Computer Telephony Integration (CTI)
Orders management
Asset management and product tracking
Work order management
Chat (Live Agent)
Help Center
Account and contact management
Lead Management
Task Management, Activity feed
Email templates
Person Accounts
Salesforce Mobile App
Full Offline Mobile Functionality
Customizable Reports and Dashboards
Advanced reporting features
Chatter
Files
Topics and Recommendations
Lightning App Builder
AppExchange
Customizable profiles and page layouts
Unlimited Lightning Flow Automation (Flow + Process Builder)
File Storage per user
Data Storage per user
Lightning Platform
Roles and Permissions
Record Types (Per Object)
Developer Pro Sandbox
Developer Sandbox
Unlimited custom applications
Workflow and Approval
1 partial sandbox included per org Partial Sandbox
1 Full Sandbox included per org Full Sandbox
Salesforce Identity
Google Apps integration
Email integration with Outlook
Lightning Sync
Web Services API
Compare editions and top features.
Explore all features.
Support and success plans
Extend your capabilities with add-ons.
Field Service Lightning
Starting at
$50
USD/user/month*
(billed annually)
CPQ & Billing
Starting at
$75
USD/user/month*
(billed annually)
Digital Engagement
$75
USD/user/month*
(billed annually)
Service Cloud Einstein
$50
USD/user/month*
(billed annually)
Pardot
Starting at
$1,250
USD/month* up to 10,000 contacts
(billed annually)
High Velocity Sales
$75
USD/user/month*
(billed annually)
Quip
$100
USD/user/month*
(billed annually)
Sales Cloud Einstein
$50
USD/user/month*
(billed annually)
Salesforce Engage
$50
USD/user/month*
(billed annually)
Lightning Dialer
Starting at
$5
USD/user/month*
(billed annually)
myTrailhead
$25
USD/user/month*
(billed annually)
Self-Service
$5 |
OR |
USD/member/month* |
$2 |
|
USD/login/month* |
Partner Relationship Management
$25 |
OR |
USD/member/month* |
$10 |
|
USD/login/month* |
Social Intelligence
$25
USD/user/month*
(billed annually)
Salesforce Maps
Starting at
$75
USD/user/month*
(billed annually)
Sales and Service Cloud Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Canadian pricing available upon request.
Questions? We’ll put you on the right path.

