The future of financial services is here. Equip your financial institution with Agentforce - AI agents that possess deep industry expertise to automate tasks, optimise processes, and deliver superior customer experiences in banking, insurance, and wealth and asset management.
Agentforce for Financial Services is an agentic AI solution that provides proactive 24/7 support, using the power of the Salesforce platform. This solution includes AI agents grounded in deep industry data and contextualised for banking, wealth management, and insurance firms.
Agentforce skills have the industry expertise on the unique jobs-to-be-done across financial services organisations.
Unstructured and structured financial services data, across sources, harmonised for the right context and used through industry data models.
Deep industry actions that cater to banking, wealth, and insurance professionals surfaced through Financial Services Cloud.
Easily integrates with core banking, wealth, and insurance systems and connects disparate financial data for comprehensive household and customer insights.
Agentforce Banking Service Assistance can now handle routine enquiries instantly, reducing call volumes and freeing up human agents for more complex interactions.
Agentforce Insurance Service Assistance reduces hold times and improves first-call resolution with purpose-built AI for Insurance. By augmenting insurance CSRs with secure, AI-powered policyholder & quote summaries, enhance customer interactions and boost productivity.
With the Agentforce Relationship Assistance for Banking, the process is streamlined, automatically creating agendas, summarising meetings, and ensuring follow-up for efficient client engagement.
Agentforce Financial Adviser Assistance automates meeting preparation so financial advisers show up with a 360 view of their clients ready to build stronger relationships.
Agentforce Collections Assistance streamlines recovery processes with digital workers efficiently guiding human agents through routine processes allowing them to spend more time on complex interactions.
No Code Setup, Fast Results
Launch AI agents in minutes with pre-built skills, actions, and templates. No data science or IT ticket required.
Click, Don't Code
Customise and extend agents using Salesforce's intuitive low code tools so your teams can evolve experiences as business needs change.
Guided by Data and Process
Because Agentforce is built on your existing Salesforce data and workflows, AI agents act with business context and precision without needing to stitch together external tools.
Always in Your Control
Easily test, adjust, and govern Agentforce behaviour using familiar Salesforce admin controls so you can confidently scale AI without starting from scratch.
Learn how Agentforce for Financial Services propels customer success.
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AI agents in financial services are autonomous software systems created to process financial services information, make decisions, and even take action with minimal human involvement. They use technologies like machine learning and natural language processing (NLP) to analyse large amounts of financial data and recognise patterns. This helps bankers, insurers, and wealth advisors make smarter, more personalised decisions for each customer. Plus, these AI agents can even factor in outside influences such as market volatility, regulatory changes, and economic trends when assisting customers.
Agentic AI in financial services are AI systems that act independently to perform specific tasks or make decisions on behalf of financial institutions. These systems are designed to understand and interpret complex financial data, interact with customers, and execute transactions with minimal human intervention. For example, banks can use agentic AI in banking to automate and manage the transaction dispute process. The AI can check accounts, understand dispute details, and issue refunds within set limits, without human help. This helps make sure cases are handled quickly and accurately. Agentic AI in financial services aims to streamline processes, reduce errors, and provide more accurate and timely financial services.
AI agents improve financial services by providing 24/7 customer support, answering questions, and resolving issues anytime. AI agents can perform routine tasks, boosting efficiency and letting bankers, insurers, and wealth managers focus on strategic work. These agents also play a crucial role in fraud detection, analysing transaction patterns in real-time to swiftly identify and prevent suspicious activities. AI agents also offer personalised financial advice by using customer and market data to help make informed decisions.
Agentic AI enhances financial services in several ways. AI chatbots and virtual assistants provide seamless customer support, handling inquiries around the clock. AI agents improve risk management by accurately assessing credit, market, and operational risks. They also excel at fraud detection, identifying unusual transaction patterns and flagging potential issues. In investment management, AI agents can analyse market trends to assist in portfolio management and trading decisions. Lastly, AI agents ensure regulatory compliance by monitoring transactions and reporting any suspicious activities, keeping financial institutions safe and secure.
Agentforce for Financial Services is a comprehensive AI-powered platform designed specifically for the financial services industry. It offers pre-built agent capabilities to automate and optimise various financial processes. Financial services institutions can take advantage of capabilities like banking service assistance, relationship assistance, and financial advisor assistance. Agentforce aims to enhance customer interactions, improve operational efficiency, and provide actionable insights to financial institutions.
Agentforce for Financial Services increases efficiency by automating routine tasks and processes, allowing institutions to operate more smoothly. Personalised and timely support enhances the customer experience, which also increases satisfaction and loyalty. Advanced analytics and insights enable better decision-making, helping banks, insurance companies, and wealth management firms make strategic choices. Agentforce for Financial Services also helps ensure regulatory compliance, reducing the risk of non-compliance and keeping institutions secure.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
