Commerce Cloud Einstein

Power highly personalized shopping experiences and smarter ecommerce with AI.

AI-powered commerce is easier than you think with Einstein.


No data scientist required.

Many brands still see AI as an expensive, complex undertaking that requires a fleet of experts to implement. Salesforce has the only ecommerce solution with AI infused into the very fabric of the platform. Use Commerce Cloud’s Einstein-powered capabilities to transform customer data into intelligent action in real time — no specialist required.

Personalization made easy.

Today’s shoppers demand meaningful digital experiences that speak directly to their individual needs. Commerce Cloud Einstein eliminates the guesswork and tailors each shopping experience as it unfolds. Deliver spot-on product recommendations, tailored product sorting, and meaningful search results at every touchpoint.

Always learning, always getting smarter.

Commerce Cloud Einstein consumes and analyzes customer behavior, product data, and order history as it happens, in real time. The result? Highly relevant experiences that automatically adjust and evolve with every choice a shopper makes.

Time-saving capabilities.

Commerce Cloud Einstein eliminates the need for labor-intensive tasks like manual merchandising, creating new product groupings, updating customer segments, and optimizing sorting rules. This frees your team to focus on what really matters: strategy, development, and growth.

Delight shoppers and automate merchandising with powerful Einstein capabilities.


Einstein Product Recommendations

Inspire customers with highly relevant product recommendations tailored to every shopper, even unauthenticated users. Einstein Product Recommendations eliminates the guesswork with automatically personalized merchandising on each web page. 

Einstein Predictive Sort

Boost conversions by connecting people to the products they seek. Einstein Predictive Sort automatically tailors search and category pages based on every action a shopper makes — even in micro-moments on mobile devices.

Einstein Commerce Insights

Understand purchasing behavior with Einstein Commerce Insights — a powerful shopping basket dashboard that analyzes your customers’ habits. Plan and promote better shopping experiences by diving deep into the metrics with easy visual tools that require zero training.

Einstein Search Dictionaries

Never miss a search term again. Einstein Search Dictionaries consume all site searches to reveal popular terms that are not currently in your dictionaries. Algorithms then recommend an appropriate synonym list, guaranteeing relevant search results every single time. 

People want to be offered something that’s relevant to them. I know that’s what I’m looking for when I’m shopping. Personalization has become key to purchase decisions.”


Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help. Or, check out our packaging guide to learn more.

Power Product Recommendations with Einstein Artificial Intelligence