Salesforce Order Management

Deliver flexible, omni-channel order management anywhere in the world.

Meet the customer-first order management system, built on the #1 CRM to handle your busiest days.

 
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Lightning Order Management product screens displayed on a mobile phone and tablet.
 
 

What's new in order management?

 
 
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Get tips on optimizing your inventory.

 
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Build brand loyalty through order management.

 
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What is order management?

 
 

Customer-Centric Order Management

Sell wherever your customers shop, and fulfill on any channel.

 

Visually manage workflows.

Automate order fulfillment, payment capture, and invoices with supply chain workflows. Customize the business logic behind these processes with simple drag-and-drop tools.

Create omni-channel fulfillment journeys.

Accurately view inventory with a single source of truth across all orders and records. Optimize for speed, cost, and other business priorities. Enable buy-online, pick up in store (BOPIS) and curbside pickup capabilities.

Scale with agility.

Do business anywhere in the world with localization support for multiple languages, currencies, and tax formatting.
Product screen showing Lightning Order Management
 

Unlock inventory and fulfill from anywhere.

Handle complex processes with ease to optimize fulfillment from every location with Distributed Order Management.

Empower customers to take orders into their own hands.

Improve customer satisfaction by issuing painless returns, refunds, and exchanges — even before fulfillment. Let customers take order actions and see order updates with self-service features.
 
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See how Trailblazers deliver seamless post-purchase experiences.

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Connect Commerce and Service

Go above and beyond with unified order servicing.

 
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Connect B2C Commerce and service.

Connect your service team to Salesforce B2C Commerce on day one. Get more done with a unified view of customer cases, preferences, orders, and more.

Give customers self-service abilities.

Provide your customers with centralized self-service. Let customers check order status, cancel, or initiate a return with just a few clicks.

Equip service reps for success.

Manage returns, cancellations, and other services without switching between systems. Resolve more cases faster by automating common requests.
 
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Learn how to optimize the supply chain.

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Flexible Platform

Extend capabilities easily with order management built on Salesforce.

 

Do more with a flexible platform.

Cloud-based order management makes extensibility easy. Manage apps, microservices, community hubs, and overall customer experience with your complete data record on the Salesforce Platform.

Automate your business without code.

Create visual workflows and adjust them faster than ever. Use easy, drag-and-drop automation tools to manage complex processes with clicks — not code.

Benefit from the world's #1 CRM.

Running on Salesforce means you get three upgrades each year, and everyone's on the current version. Trust, transparency, and accessibility are always included.
Product screen showing Lightning Order Management
 

Partner Ecosystem

Launch, integrate, and scale with help from our partner network.

 
Product screen featuring Lightning Order Management

Connect prebuilt apps or build your own.

Easily add apps for payments, tax, warehouse management, store, and more. Customize order management with partner apps found on AppExchange.

Choose your implementation partner(s).

Take your pick from a list of specialized partners, here to help you implement Salesforce Order Management exactly the way you need it.

Get a single view of your customer.

Bring order management, ecommerce, and CRM together for a 360° view of your customer across all channels. Share transparent order statuses and see every commerce, service, and marketing interaction.
 

Pricing

Get the right tools for your team.

 

Salesforce Order Management — Starter

Deliver flexible order management, anywhere
$ 0.30
USD/order*
(billed annually)

Salesforce Order Management — Growth

Smart order orchestration for complex distribution networks
$ 0.50
USD/order*
(billed annually)

* This edition requires an annual contract.

Canadian pricing available upon request.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help. Or, check out our packaging guide to learn more.
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