
Customer Service Automation
Scale support and drive efficiency with AI-powered service automation built directly into your CRM. Automate any process with flexible tools and easily extend them to your customers, agents, mobile workers, and back office teams with a unified platform. Combine our CRM data, insights, and predictive and generative AI, all natively integrated with the Einstein 1 Platform, to deliver the most personalized and contextual customer experiences, even when automated.