Conversational AI: How It Works, Why You Need It in Customer Service

Learn how conversational AI can transform your customer service by delivering an exceptional experience any time — with human language

Salesforce mascot Einstein showcasing the title slide of the State of Service report.

Dig into our latest customer service research.

High-performing organisations are using data, AI, and automation to deliver faster, more personalised service. Find out how in the 6th State of Service report.

What can AI chatbots do for you?

Provide personalized and intelligent service using AI-powered chatbots built directly into your CRM. Speed up issue resolution and help your teams do more with bots integrated with your Salesforce data.