Rewrite the rules of retail.

 
 

Deliver the connected retail experience that your shoppers love.

 
 

Personalize every interaction.

Collect and integrate data from every touchpoint to provide a 360-degree view of the shopper that informs each marketing decision. And build 1-to-1 journeys at scale across any channel including email, mobile, social, digital advertising, online, and in-store.

Turn shoppers into buyers, faster.

Unify commerce everywhere and improve conversion rates with powerful omni-channel capabilities. Boost sales by serving up personalized offers across web, mobile, social, and stores. And extend inventory with endless aisle functionality.

 

Set up employees for success.

Empower associates with clienteling solutions so they can get smarter and more predictive with their shoppers. And accelerate productivity with real-time product and customer insights, task management, social collaboration, and training tools to cultivate retail talent.

Reinvent the store.

Give stores a digital makeover to create immersive, personalized experiences that shoppers love. Drive effectiveness, increase conversion, and innovate faster by incorporating customer intelligence, analytics, IoT tracking, and connected data into every business decision.

 
 
 
Discover what shoppers really want.
 

79%

WANT PERSONALIZED OFFERS BASED ON THEIR PURCHASE HISTORY *

 

56%

ARE OVERWHELMED BY ALL THE MARKETING COMMUNICATIONS THEY RECEIVE *

 

44%

FEEL THEY KNOW MORE ABOUT A PRODUCT THAN THE STORE ASSOCIATE *

* See more in our “Connected Shoppers” report.

 
 

RETAIL

Innovate faster with trailblazing apps.

See how Ocado, DUFL, Marsh Supermarkets, Party City, Red Robin, and SuitSupply all built game-changing apps on the Salesforce Platform.

 
 
 
CUSTOMER SUCCESS STORIES

Salesforce helps us offer the kind of service that — like great design — never goes out of style.”

John Edelman | CEO, Design Within Reach
 
 

100+ EMPLOYEES

 
 
Want to get smarter about your shoppers? Meet Salesforce Einstein.

Introducing artificial intelligence (AI) that creates predictive 1-to-1 shopper journeys that deliver the right incentive, to the right audience, on the right channel, at the exact right time. And because it’s built into Salesforce, it just works. Now, that’s smart retail.

 
Commerce Cloud is our newest solution for retailers.

Deliver a completely unified shopping experience across web, mobile, and stores.

Salesforce for Retail has the CRM solution you’ve been looking for.

Contact us to talk about the latest Salesforce retail solutions, and let us help you set up a strategy to connect with your customers like never before.