(Session in English)
Conversational Commerce will revolutionize the way we can interact using speech offering entirely new opportunities to interact and drive relationships with both partners and consumers. Our breakout session will be presented by Capgemini's Gwen Graman:
- Conversational: A new dimension of customer experience
- What recent research is telling us “Why Consumers Are Embracing Voice Assistants in Their Lives”
- The technology and the intelligence behind it
- Turning the opportunity into business operations. It's 'time to talk'
A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
A deeply multicultural organisation, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.