How to Create a Holistic Customer View to Improve Customer Experience
Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams.
Why H2H Is the Future of the Digital Banking Experience
Introducing H2H banking: a powerful, innovative solution to financial institutions struggling with humanising the digital banking experience.
Digital Transformation for Revolutionised Customer Service: Utilities
Find out why digital transformation in the utilities industry is critical to empower employees, create value and elevate the customer journey.
How Can GDPR Help Improve the Customer Experience?
Salesforce Director of Database Marketing, Ali Zaman, shares what a successful global GDPR implementation looks like for large organisations.
Explore a New Era of Customer Expectations in South Africa
Learn how business buyer and customer expectations in South Africa are changing after a year of social and economic disruption.
5 Key Performance Indicators (KPIs) for Customer Service in the UAE
Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE.
Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros
From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.
Digital-First and Omnichannel Drive Customer Connection in 2021
Today’s connected customer is increasingly digital-first and making use of every channel. Does your brand’s omnichannel strategy deliver?
Unifying People & Processes to Deliver Seamless Customer Engagement
Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.
How to Win Trust and Improve Connected Customer Experiences in Belgium
Data from the 4th Salesforce State of the Connected Customer report: get insights into customer connected experiences worldwide & in Belgium.