Design Thinking: 4 Questions That Will Help You Embrace Innovation
Companies that drive innovation through the purposeful management of their innovation processes use a number of frameworks. Learn more here.
5 Ways to Create a Culture of Innovation in Your Organisation
A major challenge for any organisation is how to cultivate a culture of innovation. Here are 5 ways you can create an innovative workplace.
[Infographic] Connected UK Customer Experience
Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience and the areas businesses need to focus on.
3 Field Service Mistakes You Can Fix, First Time
Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience.
How to Effectively Respond to Sales Objections
In this article, you’ll learn how to best handle those sales objections, from potential deal-breakers to smaller negotiations
Why Retail Employees are as Important as Customers
Retailers are again getting to know their customers as individuals. But are we creating hidden risks by not doing the same for our employees?
5 reasons to put customers at the centre of your business
Latest research is validating the idea that customer experience & customer-centricity is even more important than price & features. Learn why.
From Minimum Viable Product to Minimum Valuable Product
I strongly believe that we should be repositioning MVP from “Minimum Viable Product” to “Minimum Valuable Product”. Here's why...
Why is 150 the Most Magical Number for Marketers?
Did you know that 150 is commonly referred to as Dunbar's Number? This blog delves into why 150 is a significant number for marketers.