Bank of Georgia: Digital Technology Transforming Customer Experience
Discover how Salesforce teamed up with the Bank of Georgia to digitally transform its customer experience.
Customer 2.0: How New Age Consumers Shop in An Uncertain World
Check out our latest blog to find out how new age consumers shop and how retailers can stay ahead in the uncertain business landscape.
Salesforce & Accenture: Navigating Next Steps to Future of Commerce
We look at the Salesforce and Accenture partnership, and how it helps navigate the next steps to the future of commerce.
6 Powerful Benefits of Live Chat Software on your website
Revolutionise customer service & sales with live chat software! Learn about six benefits live chat software can bring your business today.
How to Communicate With Customers During Times of Crisis
For any global issue like COVID-19, businesses must have a crisis communication plan in place for customers. Read how you can be prepared.
How Biesse Remains Cutting-Edge in Manufacturing
Steve Bulmer, Managing Director, Biesse UK shares his insights on enriching the customer experience to keep their company connected.
Rethink Approach to Customer Engagement: Insights from 8,000 Consumers
Discover insights from the third edition of the State of the Connected Customer report to improve your customer engagement.
Consumers Want Instant Gratification – Are Retailers Ready?
Ahead of RetailWeek Live, let's discuss how the desire for convenience - for instant gratification - is driving the retail industry today.
How Psychology Can Help You Spot Upsell Opportunities
Read this article to learn how to identify and make the most of upsell opportunities by understanding the consumer mindset.
How Do Brands Build Customer Loyalty in a Digital World?
In an age where the customer is in control, does the customer experience matter more than the product? Read this blog to learn more.