Customer Relationships

Learn how the Hyperforce EU Operating Zone is changing the way our customers around the world are thinking about data privacy and residency.

Learn about changes to customer engagement and customer expectations in Salesforce’s State of the Connected Customer: Ireland Edition

As part of our commitment towards trust, we want to remind customers of the deadline to incorporate the latest standard contractual clauses.

A labour shortage, inflation, and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? By providing customer service they can rely on.

Salesforce Genie is the real-time platform for customer magic. We answer some basic questions about what it does and how it works.

Did you know 73% of customers expect companies to understand their unique needs and expectations – a 7-point rise in just two years? Keep those numbers in mind this holiday, retailers, because they could affect your revenue and growth.

At Salesforce, privacy and security of customer data is our top priority. As part of this commitment, we strive to offer our customers the tools they need to meet their regulatory requirements.

How can you deal with changing customer expectations in banking? Read a summary of our roundtable event with Marketforce & industry experts.

We asked customers how important trust was to them in their purchasing decisions. This is what they said.

What is digital marketing? What advantages does digital marketing offer over traditional marketing? We dive into this and more in this blog.