Simplify Customer Care in Financial Services with AI and Automation
Learn how AI & automation give service leaders working in the financial services industry the tools to create next-gen customer experiences.
Blazing Trails Towards the Future: 7 Tips for New Managers
Discover the top tips for managers who want to bring out the best in their teams, empower workforces, & avoid pitfalls that lead to disunity.
Improve Workforce Engagement and Customer Satisfaction
European contact centres are evolving to meet the customers' new demands. Discover how workforce engagement can drive customer satisfaction.
Retail Capital and RIB CCS Share Their B2B Engagement Strategies
Learn how Retail Capital & RIB CCS are developing personal customer relationships in industries like financial services and construction.
The Strategy for Managing Exponential Complexity? Simplicity
How customer service leaders in Financial Services are tackling disruptive forces with game changing technology
Is It Time to Re-Imagine How We Define Experience?
Learn how you can combat the challenges created by digital skills gap as the digital transformation happens at such speed.
Collaborative Ecosystems Foster Innovation and Customer Experience
Discover how collaboration is a competitive advantage that helps nurture innovation and deliver great customer experience.
5 Ways to Accelerate Business Transformation and Deliver Value Faster
Senior Vice President, Global Professional Services, Salesforce, shares his secret to business transformation and how to deliver value faster.
How Businesses Can Go Beyond Transactions to Delight Customers
Customers expect more than a simple transaction, they want personalised experiences across multiple digital touchpoints. Learn more here.
10 successful B2B Sales Techniques in 2022
Discover 10 B2B sales techniques to deliver better customer experiences.