Recent Stories

Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience and the areas businesses need to focus on.

Dr. Howard Lightfoot of Cranfield University shares what servitization means and why it’s becoming a competitive priority for manufacturers.

Learn what sales leaders do to get the most from every moment, reclaim lost minutes, and maximise productivity.

A well-executed sales strategy can give you key insights into forecasting efforts, and help you make wise decisions about improving strategy.

Majority of UK customers now agree they’re willing to share personal data in exchange for personalised offers or discounts. Read more here.

Customers expect field service agents to be fast & skilled. Avoid these common mistakes to elevate first-time fix rate & customer experience.

Today’s connected, information-savvy customers are leading a quite revolution. Read on how to transform the traditional sales-pitch here.

This blog will focus on social platforms like Facebook, Twitter, & Snapchat, & how to get more engagement based on proven methods.

In this article, you’ll learn how to best handle those sales objections, from potential deal-breakers to smaller negotiations

Retailers are again getting to know their customers as individuals. But are we creating hidden risks by not doing the same for our employees?