Communications Cloud Pricing
Explore communications CRM pricing to find the best solution for your business.
First, choose the right Communications Cloud edition for your business needs.
Communications Cloud Growth
A flexible and extendable platform specific to the communications industry to drive efficiency through automation, workflows and integrations.
300
€
EUR/User/Month
(Billed annually)
- Communications Data Model
- Pre-Built Communications Consoles and Processes
- TMF APIs
Communications Cloud Advanced
All the tools and functionality of Communications Cloud Growth plus Revenue Cloud Advanced for Communications, Salesforce Contracts and more.
450
€
EUR/User/Month
(Billed annually)
- Revenue Cloud Advanced for Communications
- Asset-Based Ordering
- Salesforce Contracts
Communications Cloud Sales Max
The most comprehensive Communications CRM - one edition that does it all.
800
€
EUR/User/Month
(Billed annually)
- Everything in Communications Cloud Advanced plus all full suite of Agentforce for Industries
- Contact Centre Digital
- Salesforce Maps Advanced, Salesforce Contracts
Communications Cloud Service Max
The most comprehensive Communications CRM - one edition that does it all.
800
€
EUR/User/Month
(Billed annually)
- Everything in Communications Cloud Advanced plus all full suite of Agentforce for Industries
- Contact Centre Digital, Workforce Management, Quality Management
- Customer Signal Intelligence
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare top features across editions.
Extend the power of Communications Cloud with these related apps and add-ons.
Communications Cloud B2C BSS Suite
From 4,000,000€ EUR/org/year
Define B2C products, capture orders, and orchestrate fulfilment
Communications Cloud B2B BSS Suite
From 4,000,000€ EUR/org/year
Add ordering and enterprise product catalogue capabilities.
CRM Analytics for Communications
From 165€ EUR/user/month
Leverage AI-powered advanced analytics for CSPs. Drive sales success and customer engagement on the world’s #1 CRM.
Contract Lifecycle Management for Communications Cloud
From 75€ EUR/user/month
Automate lifecycles across drafting, negotiation, execution, activation and renewal.
MuleSoft Direct for Communications Cloud
Contact Us
Enable integrations in Salesforce that developers can customise using MuleSoft Direct for Communications Cloud.
Agentforce for Communications Cloud - Add-on
Contact Us
Add powerful, purpose-built AI to your Communications Cloud. Give agents access to assistive and predictive AI for key communications use cases.
Expert support at every stage
With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licences
- Access to Knowledge Articles, documentation and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximise your ROI.
Professional Services
Realise value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the world’s #1 Agentic CRM for communications?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Watch a demo.
Learn how Communications Cloud powers customers’ success.
Talk to an expert.
Ready to transform your communications business?
Communications Cloud Pricing FAQs
Yes. Customers have the flexibility to buy industry products with other Salesforce products, such as Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organisation.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AgentExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Salesforce has all kinds of add-ons, apps and additional products to help your company stay ahead in your industry. Call us at +353 14403500 to discuss exactly what kind of products you’re looking to add and how we can help.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at +353 14403500 to discuss options.
