Elsa works in Norway Post´s Swedish distribution centre. Anders works in the company’s delivery department in Norway. Although Elsa and Anders work in different teams and different countries, they collaborate seamlessly to deliver mail and logistics solutions to thousands of customers.

“With Salesforce, our employees can access the same information, deliver to the same SLAs, and ensure our customers always receive an impeccable experience,” said Robert Hansen, Head of Salesforce | CRM at Norway Post.

Norway Post has been delivering Norway’s mail since the 1600s. During the last decade, the company has expanded its services and geographical reach across the Nordics through a series of acquisitions.

Norway Post serves both consumer and business customers via its two brands – Posten and Bring. To support future growth, Norway Post has embarked on a group-wide transformation programme. “To boost profitability and customer centricity, we need to bring our brands, our processes, and our people closer together,” said Hansen.