Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
Fisher & Paykel delivers luxury service with Agentforce and Data Cloud.
Self-service rates will soar to 65% with AI agent-guided troubleshooting powered by unified data.
Customer Story
Fisher & Paykel gives reps instant appliance expertise with Agentforce
Learn how Fisher & Paykel uses Agentforce to give service reps AI-powered insights, reduce hold times, and deliver faster, more confident support.
Customer Story
Fisher & Paykel helps technicians arrive repair-ready with Agentforce
See how Fisher & Paykel uses Agentforce to equip field technicians with AI guidance, improve first-time fixes, and reduce repeat service visits.
Customer Story
Crocs guides shoppers from discovery to support with Agentforce
See how Crocs uses Agentforce to deliver conversational shopping and customer support, helping shoppers find products, resolve issues, and buy with confidence.
Customer Story
How Crocs built a retail superagent with Agentforce
Learn how Crocs partnered with Rosetree and Salesforce to build Rivet, a retail superagent designed to scale across shopping, service, and voice.
Customer Story
Crocs boosts digital sales with the #1 Agentic CRM
Crocs uses Commerce Cloud and Marketing Cloud to connect every customer interaction, powering more relevant journeys and digital growth.
Customer Story
Crocs’ Agentic Enterprise enables fun shopping, smart marketing, and AI-powered commerce
Discover how Crocs built Rivet with Agentforce, unified commerce and marketing, and laid the foundation for Agentforce Voice.
Customer Story
PepsiCo will deliver smarter engagement across their brands with Data 360.
Apps plus AI powered by unified data make distribution and support seamless.
Customer Story
Live Nation delivers agentic support for fans across its venue platform
Live Nation uses Agentforce and Data 360 to deliver venue-specific fan support across 120 venues and automate 300,000+ annual inquiries.
Customer Story
Live Nation debuts on-demand festival expertise and personalised planning with Agentforce
AI agent Melody helps fans navigate everything from set times to Skydeck access, helping them arrive prepared and discover more of what the festival has to offer.
Customer Story
Live Nation’s Agentic Enterprise delivers unforgettable fan experiences from planning to showtime
Discover how Live Nation uses Agentforce for tour planning, venue support, and festivals to help teams work faster and serve fans better.
Customer Story
Thames Valley Police and Hampshire & Isle of Wight Constabulary deliver empathetic victim support on demand
A comprehensive, self-serve portal lets citizens check their case status and message directly with their officer — while also lowering contact centre call volumes.
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