How Salesforce Uses Informatica and MuleSoft for Agentic AI

See how Salesforce uses MuleSoft and Informatica for its Agentic Enterprise, using Informatica Data Quality to cut case volume by 70% and save $450,000.

This session will explore how Salesforce leverages MuleSoft, Informatica, and Agentforce, Data 360 and Slack to optimise employee data integrations across its vast ecosystem of 120+ internal and external systems. By addressing data quality issues, which accounted for 70% of integration-related cases, Salesforce implemented proactive measures to enhance operational efficiency and employee experience.

• Salesforce's implementation of MuleSoft integrations and Informatica Data Quality has ensured real-time aggregation and validation of employee data, reducing data discrepancies across 120+ systems.
• The introduction of Agentforce-powered multi-agent orchestration, including integration watchdog and employee sync agents, has automated issue identification, root cause analysis, and resolution processes, enhancing efficiency and transparency.