Generative AI: The Trust Multiplier for Government

Public sector organisations across the globe are looking into the potential of Artificial Intelligence - and GenAI - to drive productivity and deliver better services to the citizens. In our recent Trust Imperative 4.0 report, 87% of respondents say great experiences increase trust, and 63% are comfortable interacting with GenAI to access simple government services.

Join our webinar as we unpack insights from The Trust Imperative 4.0 report which surveyed more than 41,600 individuals and 20+ global experts to better understand citizens’ perspective on how responsible adoption of GenAI can improve government service delivery and multiply trust.

We’ll discuss:

• The link between citizen trust and quality of service delivery
• The potential for GenAI to enhance trust in government.
• Citizen sentiments towards GenAI
• The GenAI roadmap for public sector

Speakers:

• Jagpal Jheeta, Chief Product Officer at the Financial Conduct Authority
• Miguel Carrasco, Global Leader at BCG Center for Digital Government
• Hannah Shorter, Senior Manager, Sales Development APAC Public Sector at Salesforce
• Jane Armstrong, Senior Director Product Marketing at Salesforce