At some point in the growth story of almost every startup business, keeping up with customer service becomes an issue. Thanks to the power of the cloud
, you can connect your CRM to other cloud-based services. For example, with today’s social CRM systems
even a startup can gain a thorough and comprehensive overview of customer and prospect activity on networks such as Facebook, Twitter and LinkedIn.
As well as responding directly on these platforms, you can use these insights to predict future trends and patterns – anticipating questions and finding solutions before they become a cause for complaint. When problems do arise, modern CRM
allows you to deliver customer service directly via social media, making for a far smoother, more agreeable experience for all involved.
Service Cloud Essentials, the out of the box customer support app from Salesforce, is used by leading startups and small businesses to help customers, increase satisfaction and grow fast.