Listen, engage, and publish using powerful social media marketing tools — and unite marketing with sales and service over popular channels.
 
Watch this short video to see how every social interaction informs the customer experience with your brand.
 
 
Gain relevant feedback across your marketing, service, and sales campaigns with reporting tied to your social accounts from the office or on our mobile app.
Watch for fresh topics and trends from convenient customizable dashboards — so your marketing activities are relevant.
 
Drill down to the post level and catch every comment. Listen for mentions of your brand across all networks — and use these insights to drive your marketing strategies.
Monitor audience discussions on topics that matter to your brand using machine-learning sentiment analysis and image recognition.
 
 
 
Deploy a single platform for all social media engagement across every department in your company. Securely manage access and roles with user and team workspaces.
With machine learning, gauge brand sentiment and prioritize posts — then automatically route customer activity to the appropriate role in either marketing, sales, or service.
 
Route social posts to your CRM platform to complete the picture of your customer across social, email, and other digital channels.
Open and monitor service cases based on interactions and feedback on popular social media outlets.
 
 
Securely manage your company’s entire social presence across teams. Create workspaces and access based on role or group to ensure brand consistency.
Draft, share, schedule, review, and approve content. Access stock photos, trending topics, and more — on your desktop or in a mobile app.
 
Intelligent reporting gives you a real-time snapshot on content, channel, and creative performance. Improve campaigns with a central view of all your social marketing.
Boost high-performing social posts with built-in social advertising. Reach new customers and markets.
 
 
Your customers spend more online time on social media than any other channel. Get 50 tips to mastering the channel here.
 
 
Track customer interactions, brand health, and campaign results as they unfold before your eyes. Depict real-time customer feedback with on-screen imagery.
Keep a close eye on conversations to develop insights around customer sentiment. Display insights based on region, post popularity, and words commonly associated with your product.
 
Get comprehensive multichannel views of every customer relationship — plus in-depth explorations of email campaigns, social care, and every brand journey.
Brand the overview of your products, events, and campaigns, then share your command center display on every screen in your office, regardless of size.
Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.