Make the most of time you spend with customers. Speed up internal procedures and processes, including every step are required to keep cases moving along.
 
 
Eliminate manual and repetitive chores by automating manual tasks. Workflow speeds up your work by automating email responses, field updates, and task assignments.
Design entire processes in one place with the powerful Process Builder, a point-and-click interface that you can use to create and update records, log calls, send emails, launch workflows, and lots more.
Automate your business request approval process. Specify a sequence of steps that are required to approve a record, including whom to ask and what to do at each point of the process.

See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.