Today’s communications customers don’t see any separation between networks, devices, and content. Salesforce for Communications gives customers, reps, agents, and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalised experience at every step.
Companies use Salesforce social and mobile cloud solutions to make sure customers always get connected to the right person, with the information needed to help. So every call is personal, positive, and productive.
With communications CRM from Salesforce Industries you can meet the high expectations of your customers. Because in this, the era of the customer, the expectation of better, faster more personalized customer service has never been higher. And if those needs are unmet, the opportunities for your customers to voice their displeasure are everywhere, and their audience is massive. But communications CRM from Salesforce Industries will ensure that your company is delivering your customers, sales reps, service agents, and retailers the information needed to create a positive, personalized, loyalty building customer experience.