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80% resolution rate

Agentforce powers smarter self-service

Customers get step-by-step guidance, faster answers, and seamless self-service through natural conversations grounded in trusted product knowledge.

75% positive rep feedback

Instant rep guidance with Agentforce

Built into Service Cloud, an agentic assistant summarizes customer history and surfaces technical guidance so reps spend less time searching.

More first-time fixes

Technicians arrive ready with Agentforce

Agentic field assistance analyzes work orders, predicts likely issues, and provides conversational troubleshooting before and during every repair.

Headshot of Marisa Lioi, CRM Operations Manager, Fisher & Paykel

If we can resolve an issue immediately through Agentforce – without the customer having to take time off work or wait for a technician to visit – that's a premium experience

Marisa Lioi
CRM Operations Manager, Fisher & Paykel
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About the company

Fisher & Paykel designs premium home appliances that bring innovative cooking, cooling, and laundry solutions to homes worldwide.

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