How You Can Manage Field Service More Efficiently With AI
Automation and AI can help you see results quickly by helping your mobile workers become more productive in less time.
AI Call Centre Software Benefits and Trends
Call centre software is the key to ensuring company growth. Discover its impact around the globe and its top trends for 2024.
Drowning in Customer Tickets? Swim to Success with a Powerful Ticketing Tool: Salesforce Service Cloud
Explore the challenges businesses face to provide efficient customer service and discover the game-changing solution: a powerful ticketing tool.
Phone and Beyond
The role of the contact centre is crucial to improve experience delivery. Modernising this function can pave potential pathways for progress.
Why Is Generative AI Important for Business?
Salesforce AI experts discuss six areas where generative AI will have a huge impact on the business world.
3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.
How Salesforce unlocks high-value moments in hospitality
Hospitality companies need to unlock value to delight customers
How to meet new customer service challenges amid economic uncertainty
Find out how you can make service a revenue generator through agent empowerment and employee experience.
The Basics Of CRM, For Dummies
What is CRM? In this guide, we discuss what customer relationship management is and how it helps you connect with your customers.
How GoHenry Is Taking Its Customer Service To A New Level
For GoHenry, great customer service starts in the Cloud. It’s no secret that offering a great customer experience is more important than ever.