We are witnessing a massive shift in how business is done, powered by Agentforce. Thousands of organizations are no longer just “using AI”, they are deploying Agentforce to become true Agentic Enterprises. After an incredible inaugural year that showcased what’s possible, we are thrilled to bring back the 2026 Salesforce Customer Success Awards, celebrating the innovators who are putting Agentforce to work to achieve real, measurable business impact. The nomination process is open now and closes June 30, 2026, with the winners being showcased on the global stage at Dreamforce 2026.
These awards recognize not only visionaries, but the builders, operators, and practitioners who are turning ideas into impact. They’ve moved beyond the hype and past early experimentation, scaling Agentforce across their organizations and embedding it into the rhythm of everyday business. Every winning customer story will showcase the “how” behind their success, offering a practical blueprint others can follow. Whether you are transforming customer and employee experiences, driving meaningful organizational change, or delivering faster, more personalized support at scale, your story helps define what great looks like in the Agentic Enterprise.
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What are the Salesforce Customer Success Awards?
This year, we are honoring the “Best of the Best” Agentforce success stories across the four pillars of the Salesforce Agentic Enterprise Architecture. Each category highlights how customers are using Agentforce to drive measurable business impact at scale:
- System of Context: Excellence in data strategy and unification using Data 360 to power smarter, more effective Agentforce outcomes.
- System of Work: Innovation in process automation and productivity, fueled by Agentforce in action.
- System of Agency: An exemplary implementation of multi-agent orchestration with Agentforce at the core.
- System of Engagement: Superior multi-channel customer or employee experiences, enhanced by Agentforce across Slack and beyond.
Who is eligible to participate?
In order to be nominated, you need to meet the following criteria:
- Be a current Salesforce customer live in production with Agentforce.
- Demonstrated Impact: Provide tangible metrics and evidence of measurable outcomes with Agentforce (e.g., ROI, hours saved, or CSR improvement).
- Openness to Partnership & Visibility: A willingness to participate in high-visibility co-marketing (keynotes, web stories, and press).
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How to submit a Customer Success Award nomination
Nominations are sourced internally and through our partner ecosystem. Reach out to your Salesforce Account Team today to share your story, and they will submit a nomination on your company’s behalf.
Important Dates:
- Nominations Open: April 1, 2026
- Nominations Close: June 30, 2026
- Winners Announced: Dreamforce 2026
*ELIGIBILITY: The Contest is open to (i) individual legal residents of the 50 United States (including the District of Columbia), Argentina, Australia, Belgium, Canada (excluding Quebec), Croatia, Cyprus, France, Germany, Hungary, India, Ireland, Japan, Latvia, Luxembourg, Morocco, Netherlands, New Zealand, Norway, Spain, South Africa, Ukraine, and the United Kingdom
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