Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Superdry adapts its online shopping experience to be more relevant for consumers
With Commerce Cloud, Superdry has the agility to react to trends, run promotions, and launch new brands quickly and easily.
Customer Story
Cooper Parry uses Salesforce to supercharge growth
Automated processes and centralised data free up Cooper Parry’s employees and partners to focus on delivering strategic, high-value advice for customers.
Customer Story
Ascertia achieves 630% growth over five years
Ascertia positions Salesforce at the heart of its sales and service operations as the driver of exponential growth.
Customer Story
Audioboom waxes LIRICAL about podcasting
Audioboom builds bespoke platform to simplify podcasting, connect more advertisers with hosts, and support 93% YoY company growth.
Customer Story
British Business Bank issues loans faster with Salesforce
Online portal simplifies access to government’s Future Fund for hundreds of companies during pandemic.
Customer Story
NewDay hits the right note with customers with 244 automations and 150 personalised journeys
How to hyper-personalise more than 100 million communications a year.
Customer Story
McLaren will zoom to better partnerships with {{product.agentforce}}.
AI agents will automate requests, giving partner managers more time back to focus on building relationships.
Customer Story
MoneySuperMarket: Reinventing Engagement
Online comparison site personalises 95% of marketing campaigns with Salesforce
Customer Story
Cytiva Helps Improve Patient Outcomes by Delivering the Right Products at the Right Time
Cytiva meets growing demand in life sciences sector with greater collaboration, richer insights, faster customer quotes, simpler account planning and better pipeline visibility.
Customer Story
Tandem Bank disrupts the market with real-time digital services.
Pioneering digital bank builds sustainable future on scalable and resilient Salesforce platform.
Customer Story
GoCardless helps more businesses get paid with Salesforce
Recurring payments network boosts bookings and customer experience with smarter sales, richer marketing, and faster onboarding
Customer Story
Ottobock revolutionises customer relationships in the MedTech industry – and puts people at the heart of everything it does
How Ottobock is modernising the user experience with its “Life Lounge”.
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