Connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Provide a forum for anyone to share insights or propose new ideas. Connect product teams with direct feedback from customers on programs, products, and campaigns. Create and share polls instantly to gauge new ideas.
Track your team and critical projects in the mobile feed. Close cases, update opportunities, and find the latest presentations. Act on critical updates wherever you are to make the most of every moment.
Getting experts together to work on a task produces new ideas and sparks of innovation, making your whole organisation more efficient. Sharing solutions and best practice makes sure you're not solving the same problems twice and helps to build an organisational culture of cooperation. An enterprise social network such as Salesforce Chatter gives you the online collaboration tools you need to make sharing and collaborating simple, creating global teams that span the whole range of departments, skills and locations.
What is an enterprise social network? Imagine your company's equivalent of Facebook, Twitter and LinkedIn all rolled into one – a platform that helps people in your business to get connected and stay connected. Chatter helps to promote shared knowledge and expertise, however far apart your people are in real life. Chatter users can choose topics to follow for updates, and relevant content gets pushed to you so you can easily find it without having to search. It's designed for mobile platforms so you know it's easy to access and work with, encouraging participation from the people that matter.
You can even reach out beyond your own organisation: Chatter provides a safe, secure space to communicate and collaborate with anyone in your supply chain, helping you to connect to customers in new ways and let suppliers know exactly what you need.
Learn more about how Salesforce Chatter can make your business more social, collaborative and productive:
Chatter connects your teams privately and securely for online collaboration on account management tasks, marketing requests and deal support. With Sales Cloud, it takes on the task of your sales team management software, enabling you to track your team in real time, approve expense reports, update orders and create support cases – all right there in your newsfeed, on desktop or mobile.
An as part of your CRM system, once leads have become clients, Chatter has a customer service role to play. You can create groups for customers and post polls and surveys to gauge the reaction to new products or services so customers can give you real-time feedback. By moving business collaboration beyond the suggestion box, Chatter gives your customers, partners and employees a bigger voice.
So whether you need to drive productivity, accelerate innovation, share knowledge or take action wherever you happen to be, with Salesforce Chatter you’re never out of touch.
See how Chatter is a central part of Salesforce CRM by checking out our product demos: