Service on Salesforce:
The future of customer service, now.

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The future of customer service, now.

Want smarter service that’s a step ahead? Meet Salesforce Einstein.

Introducing artificial intelligence (AI) that proactively triages problems, predicts time needed to resolve them, and empowers reps with recommended solutions. It’s also built right into Salesforce. Now, that’s smart service.

Learn more

The Service Cloud Keynote: A New Era of Service for the Connected World. LEARN MORE

The Service Cloud Keynote: A New Era of Service for the Connected World. LEARN MORE

The Service Cloud Keynote:
A New Era of Service for the Connected World.

Service Cloud customer service software gives you faster, smarter customer support.

  • Deliver 24/7 customer service. 

    Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And our customer service software in the cloud provides them with options for 24/7 customer support.

  • Personalize your customer care. 

    Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.

  • Support your customers on any channel. 

    Today, customers are flocking to numerous channels — from the traditional, such as phone and email, to the expanding universe of social-media outlets — to voice their opinions about your brand. Meet customers where they live with multichannel support.

  • Wow customers with intelligent customer service. 

    Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.

  • Solve cases faster. 

    Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.

“With Service Cloud we can handle 100% of customer cases in real time from anywhere.”

— Joanna Sohovich, Global President, IAR Division, Stanley Black & Decker

VIEW ALL CUSTOMER STORIES

 
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Find the right Service Cloud Lightning fit for your business.

Great customer care is what customers expect. Find the right Lightning edition to deliver the service levels your business needs.

 

Download the full edition comparison chart

 

 
Lightning Professional
 
 
$75

USD/user/month*†
(billed annually)

Complete service CRM for any size team

Try for Free 

Try for Free 

 
Lightning Enterprise
 
MOST POPULAR
$150

USD/user/month*†
(billed annually)

Customizable CRM for comprehensive service

Try for Free 

Try for Free 

 
Lightning Unlimited
 
 
$300

USD/user/month*†
(billed annually)

Unlimited service CRM power

Try for Free 

Try for Free 

*All per user products require an annual contract.

† Canadian pricing available upon request

* All per user products require an annual contract.

† Canadian pricing available upon request

Download the full
edition comparison chart

Looking for a small business solution?

With Desk.com’s out-of-the-box customer support app, your small business can manage cases and help customers faster than ever.

Desk.com

See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.

TRY FOR FREE

Questions? Our reps have answers. 1-800-667-6389

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