Generative AI Course

Learn about generative AI from start to finish with Salesforce's free courses on Gen AI.

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Learn more about Large Language Models

Conversational AI: What It Is & How It Works

Understand conversational AI, how it supports automated interactions and how businesses can improve customer experiences with Salesforce.
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What Is an LLM (Large Language Models )?

Understand what LLMs are, how large language models work and how they support generative AI, natural language processing and business applications.

What is Generative AI in CRM? A Guide

Understand generative AI in CRM, how it works and how businesses in Asia can use Salesforce to create content, insights and more.

What is Retrieval-Augmented Generation (RAG)

Understand retrieval-augmented generation (RAG), how it connects AI models with trusted information, and where businesses can use it with Salesforce.