Feature

Feb 17, 2022 By Salesforce

7 Ways To Improve Your Customers’ Online Shopping Experience

Online shopping has become the norm. How do you offer your customers the best experience? Here are seven ways to improve your online store.... Read More

Retail, Customer Experience, Customer Engagement, Ecommerce, Salesforce CMS

Aug 12, 2021 By Nichola Palmer

6 Ways Toys“R”Us Is Bringing the Magic of Its Stores to Online Shoppers

Find out how the leading toy retailer provides a unified commerce experience tailored to the needs of consumers across Asia.... Read More

Ecommerce, Digital Transformation, Retail, Commerce Cloud, Trailblazer Story

Mar 10, 2021 By Cheng Kian Khor

How Digital Unlocks New Growth Opportunities for Telcos

From customer-centric mobile apps to digital storefronts, telcos are redefining their approach to ecommerce in 2021 and beyond.... Read More

Commerce Cloud, Ecommerce, Digital Transformation, Communications

Jan 27, 2021 By Salesforce

3 Ways Retailers Can Build Brand Loyalty Online

Today’s customers are spoilt for choice. Here are three ways that retailers can stand out online.... Read More

Ecommerce, Customer Experience, Commerce Cloud

Sep 02, 2020 By Nichola Palmer

Infographic: Deliver Standout Service With These 5 Tips From Tokopedia

Tokopedia shares its top five tips for customer service, starting with the use of AI to solve customer pain points. ... Read More

Ecommerce, Customer Satisfaction, Customer Experience, Startups, Infographics

Jul 14, 2020 By Adi Kuruganti

Tips From a Lightning-Fast Launch: How GE Renewable Energy Scaled a B2B Commerce Site in Weeks

In a recent survey of 350 B2B leaders, 94% expected their growth to come from ecommerce. And with traditional sales channels at risk because of pandemic-related restrictions, it’s absolutely critical to focus on selling online. Here's why... Read More

Digital Transformation, Commerce, Commerce Cloud, B2B Commerce, Ecommerce, Leading Through Change

Jun 24, 2020 By Kemberly Gong

You Need to Uplevel Your Order Management System — Now What?

The COVID-19 health crisis accelerated the growth of ecommerce. In fact, digital revenue grew 20% year-over-year (YoY) in Q1 2020, according to the Salesforce Shopping Index powered by Commerce Cloud. When most countries are under lockdown, getting products to customers on their terms was critical.... Read More

Commerce, Customer Service, Commerce Cloud, Customer Experience, Ecommerce, Retail, Service