Unifying Customer and Asset Data: Strategies for Agentic Service in Energy & Utilities

Join our webinar for Energy & Utilities professionals to learn a fast, secure, zero-copy strategy for dismantling data silos. Build a connected service experience that shifts your organisation from reactive to proactive service. Gain real-time, 360-degree insight into customers and critical infrastructure. Transform service delivery with a unified platform that connects customer and asset data, establishing a foundation for future AI capabilities.

Key Takeaways:

1. Unlock Asset-Related Data: Learn foundational principles for leveraging data from disconnected legacy systems, data lakes, and warehouses to map into a single, real-time view of every customer or asset, grounding operational data in your CRM system.
2. Enable Proactive Maintenance: Discover how integrating customer service data and field service data can inform every transaction and work order, supporting mission-critical processes like outage restoration and failure analysis.
3. Scale Service with Agentic AI: Understand how to go beyond simple summarisation and multiply your workforce with AI agents trained and empowered to take definitive actions, built on a unified data foundation.