Inside Dreamforce: 3 Service Innovations ASEAN Leaders Should Know

AI resolved 35% of service cases in 2025, and leaders expect 50% by 2027. Which Dreamforce innovations can ASEAN service leaders put to work now, and what should they prepare for next?

Join Salesforce experts for an inside look at the agents transforming service, from the help desk to the field. Explore what’s changing for service reps and contact centre leaders, catch a live demo, and leave with a clearer view of what to act on this quarter and what to plan for next year.

3 Key Highlights:

• Meet your new service agent team: Casey, Paige and Felix. Discover agents built for customer, employee and field service. Casey resolves 65% of issues autonomously on help.salesforce.com , with an easy resolution-based pricing model. Paige supports employee service, while Felix equips field technicians with guided workflows and Voice-to-Form.
• Give your service reps superpower with AI assist tools. With 43% of their week spent on non-customer work, reps need more time to focus on customers. See Service Rep Assistant in action through a live demo, and explore why 85% of reps say AI skills improve their career prospects.
• Prepare your contact centre for what’s next. While 88% of contact centres have run AI pilots, only 25% have embedded AI into daily workflows. Learn what to assess now—from data integration and service channels to your migration roadmap—to prepare for the next phase of AI-powered service.