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Beyond the Last Click: Using Attribution to Power Smarter Multichannel Personalisation

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Agentforce Marketing
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Beyond Last Click: Using Attribution for Smarter Multichannel Personalisation
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Personalising customer experiences across channels is only half the battle — knowing which touchpoints are actually driving engagement is what separates good marketing from great marketing. But when attribution data lives in silos, it's nearly impossible to act on those insights in time to matter, especially across different channels. In this session, we'll explore how attribution insights can inform and elevate your personalization strategy across email, web, mobile, and paid channels. You'll learn how to:


  • Connect insights to real-time personalisation decisions across every channel
  • Identify which touch points carry the most influence — and tailor messaging accordingly
  • Move beyond last-click thinking to build a full-funnel view that drives more relevant customer experiences
  • Align your attribution model with your personalization goals to maximise ROI across your entire marketing mix



Featured Speakers

Brett Both Speaker Headshot
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Brett Bothe

Director Product Marketing
Salesforce
Srinivas Chandrasekaran Speaker Headshot
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Srinivas Chandrasekaran

Director Product Management
Salesforce
Sara Fefferman headshot
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Sara Fefferman

Senior Product Marketing Manager
Salesforce
Megan Yu Speaker Headshot
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Megan Yu

Sr Manager Product Management
Salesforce

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