Cover of the Salesforce State of Marketing report
See the top trends in data, AI and more — from nearly 5,000 marketers worldwide.
Young woman looking at her mobile device whilst smiling, next to a graphic showing the chat between the user and Agentforce to resolve a product exchange.

Four steps to build a connected marketing and service strategy with Agentforce.

In this guide, learn how to grow relationships and revenue with unified marketing and service experiences — powered by unified data and trusted AI.

AI marketing tools FAQs

The best AI marketing tools are used to automate tasks, analyse data, personalise customer experiences, optimise campaigns, and provide predictive insights for improved marketing performance.

Many AI tools assist with content creation by generating text for emails, social media posts, blog outlines, and advert copy, saving time and ensuring content relevance.

The best AI tools for personalisation boast high marks in categories like ease of use, integration capabilities, performance, and value. Some of the top personalisation tools include Salesforce Marketing Cloud, Drift, and ManyChat.

Top AI tools for predictive analytics help forecast customer behaviour, identify churn risks, predict future sales, and optimise lead scoring for more effective targeting. Some of the top tools for predictive analytics include Salesforce Marketing Cloud, FeedHive, and Improvado AI Agent.

AI tools optimise advertising by automating bid management, audience targeting, advert creative optimisation, and performance analysis across various digital advert platforms.

Businesses should consider their specific marketing goals, integration capabilities with existing systems, ease of use, scalability, data privacy features, price point, and vendor support.

Discover what's new in Marketing.

Stylised UI from Campaign Agent
Demo

Meet Campaign Agent

While you focus on strategy, Campaign Agent acts as your digital campaign manager — creating assets, prioritising sends, and optimising budgets based on your team’s direction.

Agent Astro flies through Dreamforce iconography
Keynote

Marketing Cloud Dreamforce 2026 Keynote

See the latest in Marketing Cloud. Learn all about Contentful, Palmata, Campaign Agent and so much more.

A woman looks at her laptop
Demo

Meet Contentful from Salesforce

Contentful is the headless CMS that lets you reuse structured content, manage the content lifecycle, and deliver content anywhere.