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Deliver instant resolutions right where employees work.
Stop juggling disconnected HR tools and start scaling employee support. Bring AI-native HR directly into the places your employees already work, like Slack and Teams. From updating direct deposits to checking leave, our proactive AI agents deliver instant answers and take action—keeping simple and seamless. All while your data remains secure with granular, real-time permissions that protect sensitive information.
What can you do with your new HR service management solution?
Unify your systems into a single pane of glass with Agentforce HR Service. Give your team secure, 24/7 AI agents that resolve inquiries and take action within your existing collaboration channels. Deploy trusted, out-of-the-box agents in minutes with the HR Domain Pack, so your team can stop wasting time on repetitive tasks and start focusing on high-impact strategy.
Building a Unified HR System of Engagement for the Modern Workforce
Deliver instant resolutions where your team already works, transforming fragmented HR tools into one agentic system of engagement. Automate resolutions 24/7 in Slack or Teams, reduce costs through data consolidation, and create seamless experiences that deploy fast for immediate ROI.
Boost employee and HR team efficiency with agentic AI.
AI Agents for Employees
Deliver instant, conversational support for high-volume inquiries. Use AI agents to proactively guide employees through milestones like leave balances and expense reports. When you automate routine requests, you eliminate wait times and allow HR teams to focus on high-impact strategic initiatives.
AI agents can move beyond basic conversation to take direct action. Integrating with third-party systems allows agents to execute complex tasks like updating direct deposit details or correcting payslips in minutes. Say goodbye to friction and the need to manually enter data across fragmented tools.
Zero-copy architecture powers agents with a secure and real-time view of employee data. Every conversational response stays grounded in granular, real-time permissions and Access Control Lists (ACLs). This framework ensures sensitive HR information remains protected while providing accurate, personalized support.
Empower HR teams with an agentic service desk.
HR Service Desk
Bring employee support and real-time data together in one workspace. Centralizing milestones, history, and active requests in one unified system of engagement eliminates the friction of jumping between tools. This setup drives team efficiency and ensures every interaction stays grounded in a complete, personalized context.
Reclaim time for HR teams by streamlining support with AI agents. These agents act as your employees’ copilots, surfacing summaries and suggested responses to resolve the most difficult cases with more accuracy. Automating repetitive tasks gives your team time to focus on organizational growth and the employee journey.
Skip messy data migrations and keep your data safe. Secure connections to third-party and legacy systems give a live and accurate view of employee information, so your team can stay grounded in the most current facts. Granular and real-time permissions keep sensitive employee data protected at every step.
AI agents reclaim time for HR teams by streamlining support. These agents act as a co-pilot for reps, surfacing summaries and suggested responses to solve the most difficult cases with more accuracy. Automating repetitive tasks allows the team to prioritize organizational growth and the employee journey.
Deliver instant resolutions right where employees work.
Agentic UX
Support your team directly in Slack, Teams, webchat, or wherever they’re already working. Eliminate the learning curve of new platforms and remove the friction of separate logins. Give employees instant answers without them having to leave their workspace.
Replace confusing menus and static forms with conversational support. AI agents understand intent, provide immediate responses, and take actions to resolve requests. This AI-native system handles complex requests like payroll changes or policy questions automatically, reducing the time HR admins spend on manual triage and data entry.
End employee confusion about where to find the right help by combining HR support and IT help on one system of engagement. This unified platform streamlines support across the entire organization, maximizing the ROI of your technology stack.
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Agentforce HR Service Pricing
Find the right HR Service option for your business needs.
AI Agents for Employees
Action-oriented agents that deliver resolutions in the flow of work.
$
15
USD/User/Month
(Billed annually)
- Unmetered Agentforce actions for employee usage
- Proactively resolve your HR & IT needs with AI-driven workflows
- Omnichannel support across Slack, Teams, Portal, and Chat
- Out-of-the-box agents for HR & IT with 50+ pre-built service catalog items
Agentforce HR Service Desk - Enterprise Edition
An agentic workspace for HR to manage employee cases and requests.
$
50
USD/User/Month
(Billed annually)
- Unified, Agentic Case Management
- Employee Service Portal
- Generative Knowledge Management
- Employee Enablements
- Approvals and Notifications
Agentforce HR Service Desk - Unlimited Edition
The complete agentic HR workspace with 24/7 support and full-scale testing.
$
75
USD/User/Month
(Billed annually)
- Everything in EE +
- Sandboxes
- Premier Support Access
- Predictive AI
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Agentforce (flex credits) and Mule for Flow (workflows & connectors) are included in Agentforce IT and HR Service products, and are unmetered.
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See why 86% of HR leaders say managing AI agents will define their role.
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Support employees faster with Agentforce HR Service
Customer Story
Agentforce resolves IT and HR questions 24/7 for Salesforce employees
Salesforce+
HR's best benefit. Smarter employee support with Agentforce
Webinar
Breaking Down Silos: Building a Unified HR System of Engagement for the Modern Workforce
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HR Service Management FAQs
HR service management is a unified approach to delivering support and managing employee requests through a single, intelligent platform. It connects employees to the right answers and resources by bridging siloed data from various HR systems into a central command center. With Agentforce, it evolves from manual ticketing into an autonomous experience where AI agents can reason and take action to resolve inquiries instantly.
The primary benefits center on efficiency gains for both HR teams and employees:
- Multiplied Productivity: Automates high-volume, routine requests—like leave balances and expense reports—freeing HR teams to focus on strategic talent development.
- Improved Employee Experience: Provides a consumer-like service experience with instant, 24/7 support right in the apps employees use most, like Slack and Microsoft Teams.
- Reduced Operational Costs: High self-service resolution rates (up to 96% in some cases) significantly decrease the manual burden on support staff.
- Data-Driven Accuracy: Centralizing data ensures that every response is grounded in a "single source of truth," reducing errors and inconsistencies.
It works by creating a seamless loop between the front-end employee experience and the back-end HR operations:
- Employee Front-End: Employees interact with an Employee Portal or AI agent in Slack (or a different channel of choice) to ask questions naturally.
- Agentic Resolution: The AI agent analyzes the request, pulls data from integrated systems (like Workday or SAP), and executes the necessary action.
- HR Back-End: Complex cases that require a human touch are automatically routed to the HR Service Desk, where specialists have a 360-degree view of the employee to resolve the issue quickly.
A modern solution should include these features:
- Autonomous AI Agents: Agents that don't just "chat" but can independently execute tasks like submitting PTO or updating direct deposit details.
- Unified HR Service Desk: A dedicated workspace for HR teams that includes built-in AI, productivity tools, and a centralized knowledge base.
- Prebuilt Connectors: The ability to quickly connect to mission-critical systems like Workday, SAP, and ADP to surface relevant employee data.
- Omnichannel Support: The flexibility to support employees across any channel, including email, phone, messaging, and mobile-friendly portals.
The best solution is one that unifies AI, Data, and CRM on a single, trusted platform. Agentforce HR Service stands out because it is a unified agentic platform, offering deep integration with Slack and a robust security layer (the Trust Layer). It allows organizations to scale their HR support with Agentforce, moving from a reactive "support" model to a proactive, agentic strategy that drives business growth.
Modern employee engagement solutions are increasingly rated highly when they meet staff where they work by embedding agentic AI directly into collaboration platforms like Slack, Teams, Chat, and others. These top-tier tools provide a unified hub for all workforce needs, utilizing AI integrations with 3rd party systems to deliver a seamless, personalized experience for every employee. High-performing platforms allow HR teams to scale their service efficiently through integrated case management, productivity tools, and autonomous agents grounded in the company's own knowledge base.
The highest-rated solutions for remote workers focus on meeting employees in their existing digital workspaces—like Slack or Teams—using agentic AI to provide seamless, grounded support. By bringing together all the relevant HR information into one place, this reduces friction and increases ease of use by remote employees.
Key features include agentic AI, automating common employee workflows like onboarding, seamless integrations with Human Capital Management systems, and dashboards that make analytics and trends clear to both HR reps and team leaders. Integrations with the tools teams already use help engagement feel natural instead of bolted on. When AI tools are added in, the tech can summarize cases, surface signals that might otherwise be missed, and make engagement insights more actionable at the organizational level.