Extend Salesforce into your portal to integrate directly with your business processes, so customers can connect to what they need effortlessly. Check an account? Pay a bill? Book an appointment? All done in a flash. And, any process started in the portal can be easily transferred to an agent who can pick up right where the customer left off. No need for customers to repeat themselves.
Build beautifully branded, mobile-responsive portals and communities quickly and easily using Lightning Community Builder. Extend service processes from your contact centre directly into a customer self-service experience. It’s the low-code way to get started with drag-and-drop ease, so you’ll be up and running in no time.
Give customers a personalised experience. With Einstein you can enrich content based on customer profiles, interests, and activities by highlighting relevant articles, answers, and experts, instantly delivering them when customers need them most.
With Service Cloud integration, customers can access an agent via chat, submit a case online, or even be guided step by step through common customer service processes. And agents have a 360-degree view of that customer’s activities in the portal. So agents work more efficiently, and keep customers happy.
Make it easy for customers to find answers in the community fast by automatically surfacing the information they need from multiple sources. And give access to groups, experts, and your most valuable customer contributors to keep them coming back.
Give your customers the self-service portals, discussion forums, and access to the answers they need quickly, anytime, and from their laptop, tablet, or mobile device. Empower your customers with Communities by Service Cloud. With self-service communities, you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster.